Heidi contacted me when I started doing a search of homes online a few months before we were actually ready to start going to showings. She kept in touch just often enough to say she was there when were ready, but not so much that it come across as being pushy. I felt confident in her abilities immediately and my husband felt the same as soon as he met her. He had been in touch with another Keller agent who would send listings, but beyond the initial contact to get our search criteria, he never followed up to see if we wanted to schedule any showings or if there was anything he could do to help us. Once we were ready to actively start looking, Heidi was ready to go. We discovered in this process that Heidi is very skilled at what she does. She is well rounded and has all of the qualities that make for a great agent. She has years of experience, knowledge of the market, knowledge of the loan process, knowledge of when and when not to negotiate and how far to go, she has great attention to details when viewing properties, noticing things that we may not have noticed, she understands very quickly what her customer is looking for, and her people skills are very intuitive. Her personality was perfect for us. We needed a more hands on approach, someone who was very available and attentive to our anxieties and concerns. She walked us through every step of the process and was fun to work with. She felt like someone we had known for years. She was laid back, low pressure, and when it came down to when it was time to make a decision to make an offer between 2 places, she said to go with our hearts. We did just that and that’s the place we got. We could sense that Heidi really wanted us to get a place that would make us happy, she wasn’t just tabulating the commission. We feel we really lucked out in having Heidi as our agent.